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Terms and Conditions
Use of the AoCPP website constitutes acceptance of the Association’s Terms and Conditions, detailed below.
AoCPP reserve the right to change this website including prices and terms and conditions without notice. We also reserve the right to refuse entry to conferences and congresses, cancel bookings or refuse membership.
Privacy and Data Protection
Your contact and personal details may be kept by us for future AoCPP mailings and information. If you do not wish to receive these you can opt out at any time by contacting us.
AoCPP have data protection registration with the Information Commissioners Office and we will not pass on or sell your details to any third party in accordance with data protection.
Membership
To commence membership of AoCPP, full payment of the cost of membership is required. Confirmation of membership will be sent when payment is received.
A person applying, where they are applying on behalf of a third party, is responsible for disseminating the appropriate information to those persons.
When applying to join AoCPP as part of a National or Branch Conference at a reduced rate, the completion of the direct debit form is mandatory.
Payment
Payment is taken via Stripe. They accept card payments from all major card providers. All our financial transactions are handled by Stripe’s secure server and your financial details are NEVER stored or seen by us.
Conferences, and Other Paid Events including Congress
Confirmation will be sent by email when the booking is received. This is to the email address for the booking.
On receipt of the booking, full payment of the cost or an invoice request is required. A request for an invoice is a binding contract for payment of the event and cancellation terms will apply from that point. This is the responsibility of the named delegate regardless of whether they made the booking or this was done by a third party.
The due date for payment is 30 days from the invoice date or, in the case of later bookings made within 30 days of the event, at the time of the booking. If the full amount is not paid by the due date AoCPP reserve the right to cancel the booking. Failure to follow the payment terms may preclude the delegate from attendance at a future event.
In respect of Congress, there is a charge (currently £15) for paying by means of request for an invoice. The due date for payment for a Congress invoice is 30 days from the invoice date, or in the case of bookings made as a later booking at the time of the booking. If the full amount is not paid by the due date AoCPP reserve the right to cancel the booking.
When a booking is made on behalf of a third party, the individual making the booking is responsible for disseminating to that third party all relevant information sent by us in connection with the booking, including these Terms and Conditions.
If you have any questions about a conference or congress and require more information than is published on the website, please do not hesitate to contact us by telephone on 01904 613605 or e-mail [email protected]

Changes or Cancellation by You or by Us
By You
Any cancellation by you must be confirmed in writing or by email. This must be received 10 working days prior to the event concerned to qualify for an admin only cancellation fee (currently £30). For Congresses this period is extended to 15 working days. If the cancellation is after the 10/15 days the full fee for the event booking will be payable. No refunds will be given to delegates who cancel after this period or who fail to attend the event (no show) for whatever reason. If the fee is not already in place, it is still required to be paid as per the terms of the invoice.
Substitutions can be made at any time and do not incur a fee if the criteria of the booking are the same (eg: member to member would remain the same cost, member to non-member or special rate to standard rate would incur a greater charge).
By Us
AoCPP reserve the rights to change, cancel or alter any part of the event or event programme should this be necessary.
In the event that AoCPP should need to cancel an event we will inform the delegate as soon as we are able and refund all monies paid to us. Any additional costs incurred (e.g travel, hotel, childcare arrangements) are the responsibility of the person concerned and AoCPP will not be responsible in whole or part for any losses incurred as a result of this action. Delegates are advised to make appropriate arrangements for insurance to cover any potential losses.
Disclaimer
No responsibility is assumed for any injury and/or damage to persons or property as a matter of product liability, negligence or otherwise from any use or operation of any method, products, instruments or ideas contained in any AoCPP publication, on the AoCPP website or disseminated through any of our events, including conferences and congresses.
Complaints
AoCPP take all complaints very seriously. Please put your concerns in writing and these will be passed to the appropriate person within the Association. A response will be made within 14 days. If your complaint is of a sensitive nature, please put your concerns in writing to AOCPP addressed to the Chair as private and confidential.
AoCPP
17 Priory Street
York
YO1 6ET
Tel: 01904 613605
Fax: 01904 642239
Email: [email protected]
Registered Charity 279119